It is no longer news that customers of telecom giant, MTN have over the last few days, experienced disruptions in USSD and some other services offered jointly by MTN and commercial banks owing to disagreements between the two parties over commission and service charges.
As a result of the disconnection, MTN is exploring other electronic payment platforms for its customers to recharge their phones.
According to a report from Punch, these alternative channels include payment solutions platforms such as Flutterwave, Jumia Pay, OPay, Kuda, Carbon and BillsnPay.
The mobile network operator, in a statement on Saturday, April 3, 2021, issued by its Senior Manager, External Relations, Funso Aina, also said customers could recharge airtime by dialling *904# and *606#.
What MTN is saying
MTN, in its statement, said, “It will interest you to note that for the benefit of our customers who have been greatly inconvenienced by the service suspension, we now have alternative channels of accessing MTN services electronically.
Below is the list and links to access the various alternative platforms:
• MTN On Demand is on *904# and also via https://mtnondemand.flutterwave.com;
• Barter By Flutterwave (app);
• Jumia Pay (app);
• OPay (app);
• MTN Xtratime airtime loans (*606#);
• Carbon (app);
• Kuda (app);
• BillsnPay (app and web);
• myMTN Web
• Momo agent *223#
The Apps can be downloaded from the Playstore and the Appstore.”
In case you missed it
• Nairametrics had earlier reported that over 77 million MTN subscribers were disconnected from all banking channels by the commercial banks, due to disagreements over banks’ commission which was reduced by the mobile network operator from an average of 3.5% to 2.5%.
• The commercial banks, in an earlier written communication with MTN, were reported to have asked for a reversal to the old commission or they would block MTN airtime recharge services in all their channels.
• All the commercial banks, except Zenith Bank which was connected directly to MTN, thereafter barred MTN from their banking channels, leaving many MTN subscribers stranded and frustrated as they were unable to recharge airtime through USSD and bank apps amid the Easter celebrations.
• However, the Federal Government, through the Minister of Communications and Digital Economy, Isa Pantami, had waded into the matter and promised a resolution of the issues.